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Chandigarh Direct (home page)

Refund Policy

Last updated: 6 October 2026

This policy covers owner-contact packs bought on Chandigarh Direct. It forms part of our Terms of Use.

1. Contacts are returned automatically

You don’t need to ask: if an owner declines your enquiry, or doesn’t reply within 72 hours, the contact you used is returned to your account (to the free allowance or pack it came from, if still valid).

2. Money refunds

  • Payment not credited: if you paid but no contacts were added within 2 working days, write to us with the UPI reference (UTR). We will add the contacts or refund the full amount.
  • Unused pack: if you haven’t used any contacts from a pack, you can ask for a full refund within 7 days of purchase.
  • Charged twice / wrong amount: we refund the extra amount in full.
  • Partly used or expired packs aren’t refundable, except where the law requires it or a fault on our side stopped you from using them.

Approved refunds are sent back to the original UPI account or bank, usually within 5–7 working days.

3. How to ask

Email [contact email] or use Send feedback with your registered mobile number and the UPI reference (UTR).