Terms of Use

Chandigarh Direct is an online platform where property owners in Chandigarh list homes for rent and tenants contact them directly. We are not a broker or estate agent, we do not own, manage or inspect the homes listed, and we are not a party to any rental agreement between an owner and a tenant. Any agreement, deposit, rent or dispute is between the owner and the tenant.

A “Verified” badge means we have checked certain documents or details at a point in time. It is not a guarantee of the owner, the property or its condition. Always visit a home and check the paperwork yourself.

• You must be at least 18 and able to enter a binding contract under Indian law.
• You log in with a one-time code sent to your mobile. Keep your phone secure; you are responsible for activity on your account.
• One account per person. Give accurate information and keep it up to date.
• Never share your login code with anyone, including people claiming to be from Chandigarh Direct.

• List only homes you own or are authorised in writing by the owner to rent out. Brokers and agents may not list on Chandigarh Direct.
• Listings must be accurate: real photos of that home, the correct rent, deposit, size, location and availability.
• Do not put phone numbers, emails or other contact details in titles, descriptions or photos. Tenants reach you through Chandigarh Direct.
• Keep your listings current: confirm availability when asked, and mark a home as rented once it is.
• Do not charge tenants any brokerage, “service fee” or token amount through or because of Chandigarh Direct.
• Follow the law that applies to renting, including rent agreements and tenant verification with the Chandigarh Police where required.

By uploading photos and listing details you confirm you have the right to them, and you allow us to display, resize and share them on Chandigarh Direct and in its promotion for as long as the listing is on Chandigarh Direct.

• Contact owners only about genuine interest in their home. Do not spam or harass them.
• Use an owner’s contact details only to discuss renting that home.
• Never pay a deposit or token amount before visiting the home and meeting the owner. Report any listing that asks you to.
• Reviews must be honest and based on a rental you actually made through Chandigarh Direct.

• Post fake, misleading, duplicate or already-rented listings, or impersonate someone else.
• Post content that is unlawful, abusive, obscene, defamatory, discriminatory or infringes someone’s rights.
• Try to cheat, defraud or collect money from other users.
• Scrape, copy or bulk-download listings or user data, or use bots.
• Interfere with the service, test its security without our written permission, or bypass its limits.

We review listings before they go live and may approve, reject, edit for formatting, pause or remove any listing, review or message, and suspend or close accounts, that we reasonably believe break these terms or the law, or put users at risk. Where possible we will tell you why. You can report content with the Report button.

Listing a home and browsing listings are free. Tenants get a number of free owner contacts each calendar month; contacting a new owner (your first enquiry to them) uses one, and everything after that with the same owner is free. Tenants can buy packs of additional contacts. Current prices and limits are always shown on the Owner contacts page before you pay.

• Buying contacts never reveals an owner’s number without their agreement — the owner still has to accept your enquiry.
• If the owner declines, or doesn’t reply within the time shown, the contact is returned to you automatically.
• Packs are valid for the number of days shown at purchase, are personal to your account, and can’t be transferred or exchanged for cash.
• Nothing is charged automatically or on a subscription. See our Refund Policy.

Chandigarh Direct is provided “as is”. We work to keep it accurate and available, but we do not guarantee that listings are accurate, that homes are available, or that the service will be uninterrupted or error-free. Information on listings comes from owners.

To the extent the law allows, we are not liable for any loss arising from dealings between owners and tenants, including deposits, rent, the condition of a home, or a person’s conduct, or for indirect or consequential loss. Our total liability to you for any claim is limited to ₹1,000 or the amount you paid us in the 12 months before the claim, whichever is higher. Nothing here limits liability that cannot be limited by law.

You agree to compensate us for claims and costs caused by your breach of these terms or misuse of Chandigarh Direct.

You can stop using Chandigarh Direct at any time and ask us to delete your account (see our Privacy Policy). We may suspend or close accounts as described above.

These terms are governed by the laws of India. Courts at Chandigarh have exclusive jurisdiction. Before going to court, please contact us so we can try to resolve the issue.

Under the Information Technology Act, 2000 and its rules, complaints about content or your use of Chandigarh Direct can be sent to our Grievance Officer: [Grievance Officer name], [grievance email], [Address], Chandigarh, India. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. For anything else, write to [contact email].

We may update these terms. We will change the “Last updated” date and, for significant changes, tell you in the app before they apply. Continuing to use Chandigarh Direct after that means you accept the new terms.